RAADIX, INC.
Privacy Policy
Effective Date: May 26, 2026 — Last Revised: June 8, 2026
Our Privacy Approach
Raadix is an AI-powered thinking partner. You reach it via iMessage or SMS on your iPhone. Your conversations help us build a more personalized experience over time — that persistent memory is the core of the product.
Your conversations are stored encrypted. We do not sell your data. We share it only with the service providers listed in this policy who help us operate the product, and with authorities if required by law.
You have rights over your data, including the right to access, correct, or delete it. To exercise these rights or ask questions, contact us at privacy@theraadix.com.
Our privacy practices are more fully detailed below.
This Privacy Policy explains what Raadix, Inc. ("Raadix," "we," "our," or "us") does with your personal information when you use our website (theraadix.com) and our AI conversational service delivered via iMessage, SMS, or other messaging channels (together, the "Services"). Please read this policy carefully. By using our Services, you agree that we may use your information as described here.
1. About Raadix
Raadix, Inc. is the maker of the Raadix AI conversational service. Raadix is a personal AI thinking partner — not a therapist, counselor, or clinical service. The Service is powered by large language models and delivers conversations through iMessage/SMS (and optionally WhatsApp for supported users). You are interacting with an AI system, not a human being.
2. What Information We Collect
2.1 When You Access Our Website
- Contact and correspondence data: your name, email address, and the contents of any messages you send us.
- Cookie and usage data: browser type, operating system, page views, link clicks, and IP address, collected through first-party analytics.
2.2 When You Use the Messaging Service
- Identifiers: your phone number.
- Message content: the full text of messages you send to the Raadix bot.
- Timestamps: the date and time of each message.
- Conversation history: records of your past conversations, retained across sessions to enable persistent memory and personalization.
- Voice content: if you use voice features, recordings and transcripts of your spoken messages.
- Inferred data and preference profiles: we derive individual preference and style profiles from the content of your conversations. This is used to personalize your experience and improve our AI models.
2.3 Sources of Personal Data
We receive your personal data directly from you. In some cases, your phone number may have been shared with us by someone who referred you to the Service.
3. Persistent Memory and AI Learning
Raadix uses a persistent memory system. The Raadix bot retains a memory of your prior conversations across sessions. This means the bot may reference, recall, or build upon things you shared in previous conversations. This feature is fundamental to how Raadix works and is intended to provide a more personalized and contextually aware experience over time.
Your conversation data, including derived preference and style profiles, is also used to train, fine-tune, and evaluate our AI models. This is described in more detail in Section 4 below.
4. How We Use Your Information
4.1 To Provide and Operate the Services
- To recognize you as a new or existing user.
- To initiate and manage your conversations with the Raadix bot.
- To personalize your experience based on conversation history and inferred preferences.
- To respond to your inquiries and requests.
- To troubleshoot technical issues.
Legal basis: Performance of a contract with you and our legitimate interests in operating and improving the Services.
4.2 To Improve the Service Over Time
Raadix is designed to get better the more it's used. We use conversation data — including message content, conversation history, and derived preference profiles — to understand how the Service is working and to improve it. This may include reviewing conversation patterns to improve how our AI responds, evaluating quality and safety, and developing new features. We handle this data with care and do not share it with third parties for their own development purposes.
Legal basis: Our legitimate interests in developing and improving the Services, and consent where required by applicable law.
4.3 For Human Review and Quality
Members of the Raadix team may review individual conversations to evaluate quality and safety of the bot's responses, identify patterns for model improvement, and assess user experience. Your conversations are kept encrypted. Human reviewers will not see identifying information associated with your account, but will have access to conversation content.
Legal basis: Our legitimate interests in research, quality assurance, and AI development.
4.4 For Security and Fraud Prevention
- To protect the integrity and security of our Services.
- To detect and prevent misuse.
Legal basis: Our legitimate interests in protecting the security and integrity of our Services.
4.5 To Communicate With You
- To send you updates, notices, or responses to your requests.
- To notify you of changes to this Privacy Policy or our Terms of Service.
Legal basis: Our legitimate interests in maintaining relationships with users and keeping them informed.
4.6 Legal Claims and Business Operations
We may process your personal information where necessary for legal claims, risk management, insurance, or obtaining professional advice in connection with our business operations.
Legal basis: Our legitimate interests in the protection of our business and legal rights.
5. Third-Party Service Providers (Sub-Processors)
We do not sell your personal information. We share it only with the third-party service providers listed below, who help us operate the Service. These providers are permitted to use your information only to provide services to us and are bound by confidentiality obligations.
We follow an industry-standard practice of disclosing any service that is wired into our product and could process your data, even if not active for all users ("may use" means it is present in our code but may not be invoked in every session). This approach means we do not need to re-publish this policy each time a routing flag changes.
| Provider | Purpose | Data involved |
|---|---|---|
| Anthropic, PBC | Primary AI model (conversation generation) | Message content, conversation history |
| OpenAI, LLC | Alternate AI model provider (may use) | Message content, conversation history |
| LoopMessage, Inc. | iMessage delivery (primary messaging channel) | Phone number, message content |
| Meta Platforms, Inc. | WhatsApp Business API messaging (may use, for users who choose WhatsApp) | Phone number, message content |
| Vapi AI, Inc. | Outbound voice call orchestration (may use) | Phone number, call recordings, transcripts |
| ElevenLabs, Inc. | Text-to-speech for voice features (may use) | Conversation content used as TTS input |
| Deepgram, Inc. | Speech-to-text transcription inside voice calls (may use) | Voice audio |
| Twilio, Inc. | Voicemail and call detection for voice features (may use) | Phone number, call metadata |
| Google Cloud Platform | Cloud hosting (Cloud Run), database (Cloud SQL Postgres), data storage (Cloud Storage) | All user data at rest and in transit on our infrastructure |
| Google Cloud Speech-to-Text | Voice message transcription (may use) | Voice audio |
| Ideogram AI, Inc. | Image generation for visual summaries and maps (may use) | Session context used as image generation prompt |
| PostHog, Inc. | Product analytics and error reporting (proxied through theraadix.com/ingest) | Usage events, page views, device/browser metadata; no raw conversation content |
| Google LLC (Google Analytics 4) | Website traffic measurement and attribution on landing pages and the quiz funnel | Page views, link clicks, referrer, UTM/click-ID parameters, device/browser metadata, IP address |
| Meta Platforms, Inc. (Meta Pixel) | Ad-platform conversion tracking on landing pages and the quiz funnel (separate from the WhatsApp Business API use above) | Page views, CTA clicks, lead/checkout/purchase events, UTM/click-ID parameters, device/browser metadata, IP address |
| Cloudflare, Inc. | Edge proxy and gateway for web traffic | IP address, request metadata |
We encourage you to review the privacy policies of these providers where relevant to your use of the Service. Links to Anthropic's and OpenAI's privacy policies are available at anthropic.com/privacy and openai.com/policies/privacy-policy.
We may also disclose your information (a) if required by law, court order, or government authority; (b) to protect the rights, property, or safety of Raadix, our users, or others; or (c) in connection with a merger, acquisition, or sale of assets, subject to applicable law.
6. Data Storage and Security
Your personal information is stored in the United States on Google Cloud Platform infrastructure. We implement security measures appropriate to the nature of the data we hold, including:
- Encryption of data at rest and in transit using industry-standard protocols.
- Two-factor authentication for access to internal systems.
- Access controls limiting who can view conversation data.
Despite these measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information. In the event of a data security incident that affects your rights, we will notify you as required by applicable law.
7. Cookies and Analytics
Our website uses analytics and ad-platform tracking to understand visitor behavior and measure marketing performance:
- PostHog — first-party product analytics, proxied through theraadix.com/ingest.
- Google Analytics 4 — traffic measurement on landing pages and the quiz funnel.
- Meta Pixel — conversion tracking on landing pages and the quiz funnel, used to attribute ad clicks and measure campaign performance on Meta platforms.
Google and Meta may use data collected via Google Analytics and the Meta Pixel for their own purposes, including ad targeting and measurement, as described in their respective privacy policies. We do not sell personal information. "Do Not Track" (DNT) signals from browsers are not currently acted upon.
8. Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at privacy@theraadix.com.
Depending on where you live, you may have additional rights under applicable privacy law, including the right to opt out of certain data processing or to receive a copy of your data in a portable format. Contact us to make any such request.
9. Children's Privacy
The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly. Contact us at privacy@theraadix.com if you believe we have inadvertently collected information about a minor.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version at theraadix.com/privacy.html and update the "Last Revised" date above. If the changes are material, we will notify you through the Service or by other reasonable means before they take effect.
Data Deletion
To request deletion of your data, email us at privacy@theraadix.com with the subject line "Data Deletion Request." Include the phone number associated with your account. We will process your request within 30 days.
Contact
Questions about this policy: privacy@theraadix.com